IT Support (m/f/d) – Customer Service for CRM/ERP System
company:
Digital Intelligence GmbH
location:
Theresienhöhe 28, 80339 München
(Remote possible)
Working hours:
Full-time / Part-time
About us:
Digital Intelligence GmbH is a software company based in Munich. We offer a powerful CRM/ERP system as a SaaS solution for the German market. In addition to our software, we support businesses with IT services, automation solutions, and AI-powered processes. To provide excellent support to our customers, we are looking for an IT Support Specialist (m/f/d) for our inbound customer service.
Your responsibilities:
• First-level support for our customers via email, chat, and, if necessary, phone
• Moderation and management of our customer forum in German
• Creation of a knowledge base with frequently asked questions (FAQ)
• Assistance with the configuration and basic settings of our CRM/ERP system
• Identification and analysis of IT issues and, if necessary, escalation to second-level support
• Training and guiding customers on how to use the software
• Contributing to the optimization of customer service processes
• Willingness to learn about AI and automation, especially in working with ChatGPT and Zapier
What you bring:
• Very good German language skills (at least B level) in spoken and written form
• Experience in IT support or customer service is a plus
• Interest in CRM/ERP systems and their configuration
• Basic technical understanding and problem-solving skills
• Independent, structured, and customer-oriented way of working
• Interest in AI, automation, and workflow optimization
What we offer:
• A dynamic, innovative environment with plenty of room for creativity
• The possibility to work remotely
• Training opportunities in AI and automation
• A motivated team and flat hierarchies
Your contact person
Malte Lehmkuhl
Do you have any questions about the position or the application process? I’m here for you! Feel free to reach out by email or phone – I look forward to connecting with you.
Want to apply? Simply send your documents via email or schedule an appointment with me directly – I look forward to getting to know you!
